Shipping Policy

SHIPPING

We strive to deliver products purchased from Dua Collection in a highly specialized manner along with ensuring that the outfit is sanitized, packed modestly, and is delivered at your doorsteps in the shortest time possible.

DELIVERY TIMELINE

* For international orders, delivery timeline may fluctuate ± 2 weeks **This is standard delivery timeline. However, based on the availability of slots, nature of order (normal/fast track), and season of order placement, the delivery time frame can vary.

CUSTOMS & DUTIES

Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country’s economy, residents, jobs, environment, etc., by controlling the flow of goods, into and out of the country. Although the global customers order and purchase the goods online, the goods are still subject to an import procedure to clear the shipment through customs. Clearance depends on: The country of origin The value including transport charges The quantity of goods Each country has its own customs laws and the duties for different types of goods and values are set locally. Any international transportation/courier company carrying the Duaa Collection order packages

must adhere to local customs legislation and the receiver’s of the packages has to pay the custom duties to clear shipments on arrival. Please be advised that : You will not be paying to DHL any further shipping costs. Rather, you will be asked instead to pay customs duties, taxes and other import charges related to customs clearance in your home country, as per local regulations. Whether a shipment is a gift or not, it must still go through an import procedure as determined by custom’s law in the destination country. The shipment is cleared through customs based on the origin country, the value and quantity, but not its purpose. You will need to pay customs duty and taxes only if the value of the gift is above a stated local threshold. The customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives.This is based on the information provided on the shipping label (or waybill) and customs paperwork – in particular the shipment contents, declared value and weight.Duties and taxes only apply to parcels delivered to certain countries and not all goods are subject to these charges.The country of origin The value including transport charges The quantity of goods Each country has its own customs laws and the duties for different types of goods and values are set locally. Any international transportation/courier company carrying the Duaa Collection order packages

The payment of duties and taxes are typically the responsibility of the receiver ie the person who purchased the goods not the shipper. Duaa Collection is not responsible to pay for any customs duties charged to their customer at the time of the receival of the package.

At Duaa Collection, we try our best to ensure delivery of the package to your door step but, as a legal entity, we abide by the international laws and hence can not guarantee delivery exactly to your doorstep in case parcel is stuck in customs clearance procedure. Under such case you will be connected by customs authority, delivery company, both of previous entities as well as by Duaa Collection in case no response is provided to previous two. Please note in case parcel is stuck in customs then you are responsible for paying the customs duty and clearing your parcel from customs department as per law of you country. Please note that under such a case order is considered to be delivered from our end as it is the maximum station parcel that can reach under customs law. Under such conditions, return/cancellation/refund of the parcel is not possible.

Customers may be charged customs and duties by their country upon delivery of their order which they will have to pay in order to receive the package. We do not know a certain amount as it is charged by the delivery destination and not by us so it is not under our control. If the package has already been shipped and customer refuses to pay the charges, Duaa Collection has every right to get the package back and deduct the following charges from the refund: 1. Initial shipping paid with the order. 2. Return shipping charges. 3. Any tax/duties charged to Duaa Collection upon return. Please know that if the customer fails to respond on time and the package is marked abandoned & destroyed at the destination, then no refund claims can be made by the customer.